The Conference on Service Design and Service Innovation, ServDes, is the premier research conference for exchanging knowledge within service design and service innovation.

The bi-annual event brings researchers and practitioners together to discuss, share and evolve the emerging discipline of service design, and design-related service innovation.

The ServDes. 2012 will be held in Espoo, Finland. Conferences theme is Co-Creating Services. The scientific programme will be composed of papers that have been peer-reviewed in a double-blind review process.